Here’s exactly what we handle — and how it solves the problems that usually end up on your desk.
We recruit, vet, and manage on-site Scheme Managers (or House Managers, Resident Wardens — whatever your lease calls them). We sort all references, background checks, safeguarding awareness, rota cover, and regular performance reviews.
Problem it solves: No-shows, untrained staff, and inconsistent site management that ends up costing you in complaints and non-compliance.
We create PPM schedules based on SFG20 industry standards and the specific assets of your development, including lifts, boilers, roof systems, and fire safety equipment. Emergency contractor attendance within 4 hours for critical issues.
Problem it solves: Endless callouts, overrun costs, missed safety checks, and expensive failures that could’ve been avoided with a proper plan.
We handle full annual budgets, quarterly reforecasts, arrears collection, and full reporting (including budget vs actuals). We format everything according to RICS service charge guidelines, and every leaseholder has access to the figures.
Problem it solves: Disputed charges, unpaid arrears, and accounts that don’t stand up to scrutiny at AGM.
We manage your lease obligations precisely. This includes running all S.20 consultation processes for major works, reviewing lease clauses for recoverability, and avoiding pitfalls that lead to Tribunal cases.
Problem it solves: Invalid service charges, major works that breach lease terms, and disputes that could cost you thousands.
We never use “mate’s rates” contractors. All tradespeople are pre-approved for insurance, DBS (where required), RAMS, and Health & Safety compliance under CDM 2015. Permits to Work issued for high-risk jobs.
Problem it solves: Botched jobs, uninsured work, and H&S exposure that puts directors or landlords at personal risk.
We oversee Fire Risk Assessments, EICRs, legionella testing, asbestos re-inspections, and LOLER servicing for lifts — all logged and managed to regulatory timelines. FRA actions are tracked to completion with full audit logs.
Problem it solves: Gaps in legal compliance, voided insurance, and breaches that could lead to enforcement notices from local authorities.
We provide online portals, printed updates, quarterly estate newsletters, and in-person meetings where required. Complaints are resolved within 72 hours, with documented resolution, not vague platitudes.
Problem it solves: Escalated complaints, reputation damage, and avoidable referrals to the Housing Ombudsman.
We arrange building insurance policies, check reinstatement values, tender for better terms, and manage claims from the first report to payout. The average claim turnaround time is 14 days faster than national competitors.
Problem it solves: Delays in repairs, underinsured buildings, and confusion over who covers what when damage occurs.
We don’t talk theory. We run retirement properties day in, day out. We’ve worked with managing agents, Housing Associations, landlords, RTM companies, and freeholders across England and Wales.We operate with systems that meet industry standards, and we stick to them.
We don’t just “know” the rules — we apply them to every service line, every site, every day.
Yes. We understand the compliance, service, and funding differences between private leasehold and supported or mixed-tenure housing.
We run full Section 20 consultations, tender works competitively, manage contractors on-site, and follow JCT contract procedures — including valuations and sign-off.
Typically 3–6 weeks, depending on access to prior data, TUPE transfer (if required), and contractor handover.
Yes. All sinking funds and reserve accounts are ring-fenced under independent bank accounts in the name of the property, not the agent.
Yes. We reconcile opening balances, correct any misallocations, and provide interim reports for transparency.
You’ve got enough on your plate without babysitting another underperforming managing agent. We don’t waste time. We ask direct questions, get to the root of the problem, and tell you exactly what it will take to fix it.
If we’re not a fit, we’ll say so. If we are — we’ll show you exactly what happens next.
Not sure what your next step should be? We’re here to assist. Get a free consultation with one of our expert property advisors — friendly, honest advice with no pressure, just support.
