Luxury Home Management
Managing a £3m townhouse is not the same job as managing a buy-to-let. Luxury home management covers the house itself, the systems inside it, the people who work in it and the owner's time — usually while the owner is somewhere else.
One named manager per household. No call centre, no rotating account handlers.
Arrange a private consultation
Tell us the address, approximate size and whether the residence is occupied, let or standing empty. We reply within one working day.
What luxury home management actually covers
Luxury residential property management is a service contract, not a letting arrangement. Most of our clients are owner-occupiers, non-resident owners or family offices who want one accountable person responsible for the condition of the house.
- Planned preventative maintenance for plant: MVHR, comfort cooling, lifts, pools, wine rooms, generators and water treatment
- Household staff coordination — housekeepers, nannies, drivers, gardeners — including rota, payroll liaison and vetting
- Security oversight: alarm and CCTV contracts, keyholding, dry-run response and contractor access control
- Compliance for the building: gas, electrical, lift LOLER, legionella, fire detection and insurance conditions
- Contractor procurement with three quotes over an agreed threshold and commission disclosed in writing
Luxury home management vs standard property management
| Standard management | Luxury home management | |
|---|---|---|
| Point of contact | Shared inbox or branch | Named manager plus a deputy |
| Visits | Quarterly inspection | Scheduled monthly plus on-call attendance |
| Maintenance | Reactive | Planned schedule for every system and asset |
| Staff | Not covered | Rota, vetting and supervision |
| Reporting | Statement of account | Condition report, spend forecast and works pipeline |
Empty and seasonally occupied houses
A high-value house standing empty is an insurance problem before it is a maintenance problem. Most prime policies carry unoccupancy conditions — inspection frequency, water isolation, heating minimums — and breaching them quietly voids cover.
We run documented unoccupancy inspections with photographs, so there is evidence the conditions were met if a claim is ever made.
Fees
Luxury home management is quoted as a fixed monthly retainer based on the size of the property, the plant on site and the number of staff, not as a percentage of rent. Let residences are quoted separately as a management percentage.
You get a written scope with the quote, so you can see exactly what sits inside the retainer and what is billed as a project.
Frequently asked questions
What is luxury home management?
A retained service covering the maintenance, compliance, staffing and security of a high-value private residence, with one named manager accountable for the property whether or not the owner is in the country.
Do you manage homes that are not let?
Yes. Most of the residences we manage are owner-occupied, used seasonally or held empty. Management is charged as a monthly retainer rather than a percentage of rent.
Can you take over existing household staff?
Yes. We take on rota management, supervision and contractor liaison for existing staff, and work alongside the client's payroll provider or family office.
Which areas do you cover?
Prime central London — Mayfair, Belgravia, Knightsbridge, Chelsea, Kensington and Notting Hill — plus country residences within a two-hour radius of London.