We act as managing agent for flats on behalf of freeholders, resident management companies (RMCs), right to manage (RTM) companies and developers. Budgets that hold, service charge money held on trust, section 20 done properly, and a named manager who answers the phone.
Who we work with
- Freeholders and investors holding one block or a portfolio of them
- RMC directors who are volunteers, not property professionals, and need the compliance burden carried
- RTM companies that have just taken management from a developer or a disengaged agent
- Developers handing over a completed scheme and needing management set up from day one
What block management covers
Service charge and client accounting
Line-by-line annual budget agreed with the directors, demands issued in the form the lease requires with the statutory summary of rights and obligations, funds banked in a designated client account held on trust under section 42 of the Landlord and Tenant Act 1987, quarterly variance reporting, and year-end accounts prepared for independent certification. Read more on service charge management.
Section 20 consultation
Any works where a single leaseholder contributes more than £250, or a long-term agreement costing more than £100 a year, triggers statutory consultation. Get it wrong and recovery is capped at those figures however much the works cost. We run both notice stages, both 30-day periods and the tribunal dispensation application when works are genuinely urgent. See our full section 20 consultation guide.
Reserve funds and major works planning
A rolling plan for roofs, lifts, external decoration and plant renewal, funded through reserve contributions so a six-figure bill never lands on leaseholders in a single year.
Compliance and safety
Fire risk assessment and remedial tracking, communal EICR, asbestos register, lift and water hygiene (L8) regimes, buildings insurance placement and claims handling, and health and safety reporting to the directors.
Repairs and contractors
Vetted contractors, competitive tendering, an out-of-hours escalation route for communal failures, and invoices passed through at cost — we do not take a percentage of works.
Arrears management
A fixed escalation timetable rather than a year-end surprise: reminder at 14 days, formal notice at 30, final notice at 60, referral for recovery at 90, with the board sighted at each step.
Why blocks leave their existing agent
Late accounts, unexplained charges, missed consultation, expired fire risk assessments, no named contact. If that sounds familiar, our guide to switching managing agent sets out the notice, handover and cut-over process step by step.
How we are paid
A fixed written fee per block, quoted per unit per year and recovered through the service charge. No commission on contractor invoices. Full detail on our fees page.
Getting started
Send us the block address, the number of units, the tenure structure and your current arrangement. We will come back within one working day with a written fee and a handover timeline.